Categoryissue 2023-02, publications

Nesrine ACHOUR – Master’s degree in Quality Management, Higher National School of Management, Kolea, Algeria; e-mail: nesrine.achour09@gmail.com
Amine FERROUKHI – Professor at the Higher National School of Management, Kolea, Algeria; e-mail: a.ferroukhi@ensmanagement.edu.dz
Ratiba CHIBANI – Standardization Expert, IANOR Institute, Algeria; e-mail: normesdz@gmail.com

received 8.12.2022
accepted 8.02.2023

Abstract

Purpose: This study attempts to describe the compliance of the food safety management system with additional requirements of FSSC 22000 v 5.1: 2020 at the level of the Bel company, the leader factory in the dairy market in Algeria.
Design/methodology/approach: A qualitative methodological approach was adopted to achieve our research objective.
Findings/conclusions: The main results indicate that the involvement and commitment of the managers are significant in leading and carrying out FSC activities. The new requirements have positively impacted operational management (IBHP results & Foreign matters detection).
Research limitations: The study is strictly limited to Bel company. The findings relate to operational management at the level of a single firm.
Practical implications: The commitment of managers and their effective communication were decisive for the adoption of the new FSC requirements.
Originality/value: The study shows the impact of the implementation of the new FSC requirements at the level of the Bel company.

Keywords

FSSC 22000, ISO 22000, Food Safety Management System, food safety culture, requirements, certification, management, The Global Food Safety Initiative (GFSI)

dr inż. Anna DOBROWOLSKA – Politechnika Wrocławska, Wydział Zarządzania, ul. Wybrzeże Wyspiańskiego 27, 50-370 Wrocław, Polska; e-mail: anna.dobrowolska@pwr.edu.pl
mgr Anna KOŁODKO – Pełnomocniczka ds. Zarządzania Jakością, ul. Kliczkowska 42, 58-100 Świdnica, Polska; e-mail: a.kolodko@eurobent.com

received 29.03.2023
accepted 17.04.2023

Abstract

Purpose: The research aimed to present and analyse a case study of the adaptation of ISO 9001:2015 requirements for the identification of the context of the organization and the determination of risks in the small manufacturing company Eurobent, and to identify the main problems encountered when performing these activities.
Design/methodology/approach: The main research methods were: the analysis of literature, the analysis of the organisation’s internal documents, the participant observation, and logical inference.
Findings/conclusions: The latest edition of ISO 9001 introduced the requirement to, among other things, establish the context of operations and risks. This paper presents a specific case of the implementation of the standard’s requirements in this respect in the small manufacturing company Eurobent, where this task was treated as one of the four steps of implementing a risk-based approach. As a supporting method to identify the external context of the activity, the PESTEL method was adopted. Four elements of the internal operating context were identified. Stakeholder requirements and expectations and 39 potential risks were identified. Risk matrices were prepared for the key risks and plans were developed to deal with the risks. The main problems encountered during the development of the operating context and risks were mainly due to the limitations of working in a small organisation.
Research limitations: The results of a study done in one small organisation operating in a specific ecosystem cannot be generalised.
Practical applications: The presented case of the implementation of ISO 9001 requirements with regard to the identification of the context of organization and risks can be a good practice model for small manufacturing companies, especially in the field of construction production.
Originality/value: The presented case is unique. The greatest cognitive value of the article is that it addresses the practical implementation of a risk-based approach in a small company.

Keywords

Standards of the ISO 9000 series, operating context, stakeholders, risk management, PESTEL method

prof. dr hab. Elżbieta SKRZYPEK – Wydział Ekonomiczny UMCS Lublin, Katedra Kapitału Intelektualnego i Jakości, Pl. M. Curie-Skłodowskiej 5, 20-031 Lublin, Polska; e-mail: elzbieta.skrzypek@poczta.umsc.lublin.pl
dr hab. Adam SKRZYPEK – Katedra Zarządzania Przedsiębiorstwem, Instytut Dziennikarstwa i Zarządzania, Wydział Nauk Społecznych, Katolicki Uniwersytet Lubelski Jana Pawła II, Al. Racławickie 14, 20-950 Lublin, Polska; e-mail: adam.skrzypek@kul.pl

received: 13.02.2023
accepted: 7.03.2023

Abstract:

Purpose: To explore the essence, meaning and determinants of organisational resilience, review the definition of the concept in the literature, indicate the characteristics of a resilient organisation and the usefulness of resilience in the process of management improvement.
Design/methodology/approach: Critical analysis of available literature and inference.
Findings/conclusions: There is no coherent definition of resilience that would be accepted as leading. Research confirms authors’ efforts to develop a theory of resilience that would have application value. Increased research was observed during and after the pandemic, indicated characteristics of resilient organisations and tools for achieving them may have application value in organisations that are aware of the importance of resilience in improving business processes, indication of the need for research on the relationship between resilience and business continuity and sustainability.
Research limitations: Lack of broader research on organisational resilience comprehensively covered.
Practical implications: There is a strong need to consider resilience and the factors that shape it in the strategy of organisations operating in a volatile environment. The determinants of resilience, its importance in development and its counteraction in crisis situations are identified. The characteristics of resilient organisations that should characterise organisations moving towards achieving resilience are identified.
Originality/value: The overview of definitions and determinants of achieving resilience contributes to management theory. The review of research in the area of organisational resilience indicates the problems that have been addressed by researchers. From their review, there is a lack of research in the area of the relationship that occurs between resilience and organisational effectiveness, maturity and improvement. Therefore, research on Polish enterprises in the area of organisational resilience is envisaged in order to identify the relationships that occur between resilience and maturity, and on the possibility of measuring organisational resilience under conditions of sustainable development. The pilot study confirmed the need for such research on a wider scale.

Keywords:

resilience, organisational resilience, resilience determinants, resilient organisation