Adaptation of the quality management system to the requirements of ISO 9001:2015 in terms of determining the organizational context and risks in a small enterprise – the case of Eurobent company


dr inż. Anna DOBROWOLSKA – Politechnika Wrocławska, Wydział Zarządzania, ul. Wybrzeże Wyspiańskiego 27, 50-370 Wrocław, Polska; e-mail:
mgr Anna KOŁODKO – Pełnomocniczka ds. Zarządzania Jakością, ul. Kliczkowska 42, 58-100 Świdnica, Polska; e-mail:

received 29.03.2023
accepted 17.04.2023


Purpose: The research aimed to present and analyse a case study of the adaptation of ISO 9001:2015 requirements for the identification of the context of the organization and the determination of risks in the small manufacturing company Eurobent, and to identify the main problems encountered when performing these activities.
Design/methodology/approach: The main research methods were: the analysis of literature, the analysis of the organisation’s internal documents, the participant observation, and logical inference.
Findings/conclusions: The latest edition of ISO 9001 introduced the requirement to, among other things, establish the context of operations and risks. This paper presents a specific case of the implementation of the standard’s requirements in this respect in the small manufacturing company Eurobent, where this task was treated as one of the four steps of implementing a risk-based approach. As a supporting method to identify the external context of the activity, the PESTEL method was adopted. Four elements of the internal operating context were identified. Stakeholder requirements and expectations and 39 potential risks were identified. Risk matrices were prepared for the key risks and plans were developed to deal with the risks. The main problems encountered during the development of the operating context and risks were mainly due to the limitations of working in a small organisation.
Research limitations: The results of a study done in one small organisation operating in a specific ecosystem cannot be generalised.
Practical applications: The presented case of the implementation of ISO 9001 requirements with regard to the identification of the context of organization and risks can be a good practice model for small manufacturing companies, especially in the field of construction production.
Originality/value: The presented case is unique. The greatest cognitive value of the article is that it addresses the practical implementation of a risk-based approach in a small company.


Standards of the ISO 9000 series, operating context, stakeholders, risk management, PESTEL method

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