Categoryissue 2023-06, publications

Outsourcing in the process of optimizing organizational structures in the context of the theory of transaction costs on the example of energy sector entities

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dr inż. Piotr Jacek BIAŁOWĄS – Katedra Ekonomiki i Organizacji Przedsiębiorstwa, Wydział Zarządzania, Uniwersytet Ekonomiczny we Wrocławiu, ul. Komandorska 118/120, 53-345 Wrocław, Polska; e-mail: Piotr.Bialowas@ue.wroc.pl
dr Magdalena Kinga STAWICKA – Katedra Makroekonomii, Wydział Ekonomii i Finansów, Uniwersytet Ekonomiczny we Wrocławiu, ul. Komandorska 118/120, 53-345 Wrocław, Polska; e-mail: Magdalena.Stawicka@ue.wroc.pl

Received 14.11.2023. Accepted 13.12.2023

Abstract

Purpose: Analysis of the separation of non-core processes (medical assets) within one of the largest Polish energy holdings listed on the Warsaw Stock Exchange. An attempt to show the relationship between the transformation model and the value of the separated organization as well as the value of the entity from which the processes are separated. The research was carried out due to the occurrence of a significant number of enterprise restructuring processes using the concept of outsourcing in business practice in recent decades. The concept of outsourcing has been widely used in Polish conditions for many decades, but its effectiveness assessment in the literature seems to be described only in one aspect. This prompted the authors to try to expand the aspects of assessing this concept by taking into account qualitative analysis. Most publications indicate the usefulness of outsourcing and the evaluation of transformations is presented in a single-aspect manner. Too little space is devoted to assessing the effects of applying the concept in a longer time horizon, also from the point of view of the quality of service provision. There are also no detailed descriptions of the impact of the concept on the value of the organization in the literature on the subject.
Design/methodology/approach: Qualitative research (case study) and literature study, including the inductive method.
Findings/conclusions: The main conclusion of the research is to show the possibility of influencing the value of transactions and the value of companies depending on the detailed spin-off models adopted. In other words, processes of this type seem to be controllable in terms of the achieved effects in terms of generating value, depending on the assumptions adopted by the company separating the processes. This is somewhat contrary to the principle of absolute influence on the maximization of value in capital companies and, in a sense, on the maximization of the value of the services provided. Problems related to the implementation of outsourcing processes based on complicated separation and simultaneous capital concentration were presented.
Research limitations: The study concerned a large, but only one, enterprise in the energy sector. The scope of the project was very large, but in order to universalize the model, the number of analyzed organizations would have to be increased.
Practical implications: It seems that the analysis has a high cognitive value and even though the conclusions and the attempt to formulate a relationship model come from the analysis of one entity, it can be taken into account by most organizations implementing this type of projects in practice.
Originality/value: High reliability of the data due to the fact that the reorganization project was formally led by one of the co-authors of the article. The shown dependencies within the spin-off model seem original and are applicable both in theory and in economic practice. Further analyzes in the context of the theory of transaction costs may facilitate the universalization of research results, and increasing the research sample by several enterprises will facilitate the formulation of a model of changes that can lead to the optimization of this type of activities in practice and make a significant contribution to the theory of organization.

Keywords

reorganization of processes, optimization of organizational structures, outsourcing, transaction costs

Customer satisfaction with medical services provided in a public health care unit

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dr inż. Urszula BALON – Katedra Zarządzania Jakością, Uniwersytet Ekonomiczny w Krakowie, Rakowicka 27, 31-510 Kraków, Polska; e-mail: balonu@uek.krakow.pl
dr inż. Mariusz GIEMZA – Katedra Zarządzania Jakością, Uniwersytet Ekonomiczny w Krakowie, Rakowicka 27, 31-510 Kraków, Polska; e-mail: giemzam@uek.krakow.pl

Received 28.06.2023. Accepted 28.10.2023

Abstract

Purpose: The aim of the article is to assess the factors shaping patient satisfaction with medical services provided in a public health care unit.
Design/methodology/approach: To achieve the aim of the study, an analysis of the literature on factors shaping patient satisfaction and methods of measuring satisfaction used in health care units was conducted. The research was conducted using the direct interview method.
Findings/conclusions: The respondents positively assessed most of the factors shaping the quality of medical services, they also indicated those that did not meet their expectations.
Research limitations: The research was conducted in one facility, a public specialist hospital. The hospital has a quality management system. The results can be generalized.
Practical implications: The set of factors shaping the quality of medical services proposed in the research can be adopted in other organizations of the same type. The obtained results can be compared with the results of other facilities, including those without an ISO 9001 quality management system.
Originality/value: The article discusses the topic of customer satisfaction research for a specific organization, such as a hospital, and indicates the factors shaping satisfaction and the degree of their fulfillment.

Keywords


patient satisfaction, PASAT, EUROPAP, MUSA

Standardized management systems and the implementation of ESG programs

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prof. dr hab. Marek BUGDOL – Uniwersytet Jagielloński, Wydział Zarządzania i Komunikacji Społecznej, ul. prof. St. Łojasiewicza 4, Kraków, Polska; e-mail: marek.bugdol@uj.edu.pl

Received 29.11.2023. Accepted 5.12.2023

Abstract

Purpose: The aim of this article is to show the possibilities of implementing ESG programs using existing standardized management systems.
Design/methodology/approach: To get acquainted with the current state of research a literature review was used. The procedure used was consistent with the principles of research conducted in the areas of management and business. The study uses exemplary ESG programs implemented by leading companies from the industrial sector.
Findings/conclusions: Companies with quality management systems and/or environmental management systems are much better at implementing ESG programs. This is because these systems contain many criteria that can be directly used to implement such programs. Particularly helpful are studies of the external and internal context, stakeholder needs and expectations, reviewing requirements and management reviews, implementing quality and environmental plans, applying a full process approach and supervising external processes.
Research limitations: A literature review is not a perfect way to obtain information. The article presents only general guidelines for the implementation of ESG programs, which must be adapted to the needs of specific organizations.
Practical implications: The research results may be useful for implementing ESG programs based on standardized management systems.
Originality/value: Combining management systems with ESG programs is a relatively new solution.

Keywords

quality management system, environment, society, organizational governance