prof. dr hab. Marek BUGDOL – Uniwersytet Jagielloński, Wydział Zarządzania i Komunikacji Społecznej, ul. prof. St. Łojasiewicza 4, 30-348 Kraków, Polska, e-mail: marek.bugdol@uj.edu.pl
Received 24.01.2025. Accepted 31.01.2025
Abstract
Purpose: The aim of the article is to show the factors leading to the creation of fuzzy responsibility in the quality management system.
Design/methodology/approach: The results of the literature review and data from observations made during quality audits were used.
Findings/conclusions: Fuzzy responsibility can occur when key processes are incorrectly identified, and when the right decision on the fair allocation of resources is not made. As a result, the tasks performed are fragmented. Another cause may be excessive centralization of power and an inappropriate additional remuneration system.
Research limitations: The problem of fuzzy responsibility is the subject of research in many sciences, and responsibility itself can be an instrumental value or even an element of competence. It is impossible to list all the factors leading to its creation. For this reason, the limitations of the article result from limiting the research to factors directly related to quality management systems.
Practical implications: The results can help managers avoid the consequences resulting from fuzzy responsibility.
Originality/value: In quality management, the concept of fuzzy responsibility occurs extremely rarely. It is not well researched and described. So far, attention has only been paid to the problem of inadequately described procedures and supply chain relationships.
Keywords
quality, system, responsibility