Quality management – from selective to sustainable quality


prof. dr hab. Tadeusz BORYS – Uniwersytet Zielonogórski, Katedra Zarządzania Środowiskiem i Gospodarką Publiczną, Instytut Nauk o Zarządzaniu i Jakości, ul. Licealna 9, 65-417 Zielona Góra, Polska; e-mail: t.borys@wez.uz.zgora.pl
dr hab. Piotr ROGALA – Uniwersytet Ekonomiczny we Wrocławiu, Filia w Jeleniej Górze, Katedra Zarządzania Jakością i Środowiskiem, ul. Nowowiejska 3, 58-500 Jelenia Góra, Polska
dr hab. Sławomir WAWAK – Uniwersytet Ekonomiczny w Krakowie, Kolegium Nauk o Zarządzaniu i Jakości, ul. Rakowicka 27, 30-510 Kraków, Polska

Received 16.01.2024
Accepted 30.01.2024

Purpose: The purpose of the study is to analyze various approaches to the evolution of quality management and to propose an original, in-depth approach to this issue. The authors focus on the differences between individual generations of quality management, particularly emphasizing TQM’s role in this evolution.
Design/methodology/approach: The analysis was based on a review of the literature and available reports on the current state of knowledge in quality management. Particular attention was paid to publications on quality 4.0 and 5.0 contained in scientific databases.
Findings/conclusions: The authors identified attributes assigned to each generation of quality management. The place of TQM in the evolution of quality management and quality 4.0 was determined and recognized as a new generation of TQM, significantly expanded through data digitization. Challenges faced by the emerging generation of quality management known as Quality 5.0 – Sustainable Quality were also identified.
Originality/value: The work contributes to a better understanding of the evolution of quality management, especially in the context of problems related to generation numbering and the role of TQM in the evolution. The analysis of the attributes of individual generations and their impact on the quality of life brings a new perspective in this area of management and quality sciences. The originality also lies in the broad approach to TQM as a philosophy of pro-quality management, which made it possible to treat quality 4.0 and 5.0 as an extension of the holistic approach to quality characteristic of TQM, the conventional “starting point” of which is quality 3.0. This means a departure from the so-often-seen narrow approach to TQM as a specific management method, which should now become a thing of the past in the history of quality management.

quality management, evolution, TQM, quality 4.0, quality 5.0

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