Employee suggestion system in the manufacturing company: an example of implementation at the Steel Plant


dr Marta TUTKO – Jagiellonian University, Faculty of Management and Social Communication, ul. Gołębia 24, 31-007 Kraków, Poland; e-mail: marta.tutko@uj.edu.pl
mgr inż. Rafał KOSTKA – ArcelorMittal Poland S.A., Al. Piłsudskiego 92, 41-308 Dąbrowa Górnicza, Poland; e-mail: rafal.kostka@gmail.com

Received 19.10.2023. Accepted 23.10.2023


Purpose: The aim of the article is to explore the effects of the employee suggestion system (ESS) in the steel sector company. Three research objectives were established: (1) presentation of ESS, (2) displaying ESS effectiveness indicators and (3) identification of the effects of ESS.
Design/methodology/approach: The case study research strategy was adopted. One case, ArcelorMittal Poland S.A., i.e. the Steel Plant, was analyzed.
Findings/conclusions: 1. ESS at the Steel Plant was introduced in stages and contains all the elements to call it formalized. 2. Three effectiveness indicators used in the analyzed company, i.e. number of submitted ideas per week, per line and per impact category, give a general view on the effectiveness of ESS. 3. Many positive effects of ESS were identified. The improvement of working conditions was considered to be the most important effect.
Research limitations: The limitation concerns the research method used, which is not generalizable in the conventional sense. In this study, the danger of a false generalization stems from the fact that only one case was analyzed.
Practical implications: The presented ESS characteristics and indicators used to measure its effectiveness may serve as practical guidance for other organizations in developing system assumptions. The displayed positive effects of ESS may encourage other organizations to consider implementing the system.
Originality/value: This is one of the first known studies to investigate the effective ESS in the steel sector.


effectiveness indicator, employee suggestion system, steel sector, steel plant, Poland

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