TQM as the basis for quality transformations in higher education


dr hab. inż. Piotr GRUDOWSKI – prof. Politechniki Gdańskiej, Wydział Zarządzania i Ekonomii, Politechnika Gdańska, ul. G. Narutowicza 11/12, 80-293 Gdańsk, Polska; e-mail: piotr.grudowski@pg.edu.pl

Otrzymano/Received 22.08.2023. Przyjęto/Accepted 24.08.2023


Purpose: Presentation of the most important conclusions from research conducted in various regions of the world and own observations showing the impact of the TQM concept on the effects of management in higher education institutions.
Design/methodology/approach: A literature review was used according to J. Creswell’s methodological recommendations. The conclusions drawn from the considerations were based on the inductive approach.
Findings/conclusions: Factors supporting the introduction of TQM in universities were presented. Typical problems encountered in connection with the introduction of TQM and related concepts in universities were also indicated. Conditions for effective integration of quality initiatives at universities with the concept of Quality 4.0 and Society 5.0 were defined.
Research limitations: Only selected, key supporting factors and problems related to the application of TQM in universities were selected by the author. Conclusions are limited to the results of research available as part of the study of world literature and the author’s own experience.
Practical implications: The indicated conclusions from research and practical experience can be taken into account by the university staff responsible for improving processes within specific projects.
Originality/value: The article organizes the theory and practice of the role of the TQM concept in improving university management systems, indicating the factors that should be the subject of research in this area.


total quality management (TQM), higher education

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