Motivating employees to improve quality. Implementation problems

M

prof. dr hab. Marek Bugdol – Uniwersytet Jagielloński, Wydział Zarządzania i Komunikacji Społecznej, Instytut Ekonomii, Finansów i Zarządzania, ul. prof. Stanisława Łojasiewicza 4, 30-348 Kraków, Polska; e-mail: marek.bugdol@uj.edu.pl

received: 15.10.2020
accepted: 22.10.2020

Abstract

The article discusses problems related to financial (here limited to rewarding for quality) and non-financial incentives – mainly the system of recognition of efforts to improve quality. The aim of the article is an attempt to systematize the knowledge concerning the broadly understood quality motivation. The author has tried to answer two basic questions: can the released sense of pride of employees have a motivating effect? What tools of motivation are used by pro-quality organizations and what are their limitations? The main research method used by the author was a literature review.

Keywords

motivation, quality, remuneration, recognition

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