Evaluation of quality of logistics in services and its exemplification

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dr Joanna Piorunowska-Kokoszko – Uniwersytet Łódzki, Wydział Zarządzania, Katedra Logistyki, ul. Matejki 22/26, 90-237 Łódź, Polska; e-mail: joanna.kokoszko@uni.lodz.pl

received: 22.10.2020
accepted: 02.11.2020

Abstract

The purpose of the article is to start discussion focused on definition of the logistics of services, their quality and how they are evaluated. For the purposes of this article, literature studies on logistics in services and empirical studies have been carried out to enable the use of the selected assessment of the quality of service logistics. Empirical research also focused on the quality of service logistics and used the following methods: indicator analysis, surveys and interviews of free form. The studies carried out showed the possibility of assessing the quality of service logistics by combining analysis of logistic indicators with customer quality assessment. Research indicates that market-specific data is an important source of information for managers to continue their efforts to ensure that a company builds a competitive market offer.

Keywords:

services process, logistics in services, quality

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