Categoryissue 2021-03

A look at quality management and its development


prof. dr hab. inż. Stanisław Tkaczyk – Wyższa Szkoła Logistyki, ul. Estkowskiego 6, 61-755 Poznań, Polska

received: 3.02.2021
accepted: 11.02.2021


The study briefly presents the author’s reflections on the current state and the development of the scientific discipline of qualitology, and especially applied qualitology – quality engineering, in terms of quality management. The discussed concepts were defined and their location in the structure of science was indicated. Possible directions for the development of this interesting scientific discipline have been set out.


qualitology, applied qualitology, quality management, development perspectives

The master – student relationship – how to shape academic excellence, on the example of Professor Romuald Kolman


prof. dr hab. Małgorzata Z. Wiśniewska Uniwersytet Gdański, Wydział Zarządzania, ul. Armii Krajowej 101, 81-824 Sopot, Polska; e-mail:

dr hab. inż. Piotr Grudowski – Prof. PG, Politechnika Gdańska, Wydział Zarządzania i Ekonomii, ul. Gabriela Narutowicza 11/12, 80-233 Gdańsk, Polska; e-mail:

received: 16.03.2021
accepted: 19.03.2021


This article focuses on a fundamental issue in the context of education and research development – the master – student relationship. Referring to the centuries-old tradition of academic institutions, the essence and significance of these relations were presented, indicating the desirable features of the master as a person shaping the attitudes of his students desired for social reasons. As an example of such master in the field of quality sciences, the figure of the late Professor Romuald Kolman and the memories of some of
his pupils were presented. Referring to the current situation in the system of higher education and science in Poland, the authors would like to draw attention to the fact that, in their opinion, support for this sphere of academic activity is definitely insufficient and even neglected in various regulations.


master, student, relations, higher education

Significance of relation ‘quality and innovations’, especially – environment oriented innovations


prof. dr hab. inż. Zbigniew Kłos – Politechnika Poznańska, Wydział Inżynierii Lądowej i Transportu, ul. Piotrowo 3, 60-965 Poznań, Polska; e-mail:

received: 5.01.2021.
accepted: 11.02.2021


In the current approach to product quality, its various aspects become important. This is so with the environmental aspect, which is for many products amongst the most important. Here are some of the more important ramifications of this fact. It is noted that although the quality of products, understood practically as the degree of fulfillment of customer requirements, is addressed primarily to direct customers, it has intermediate (distant) customers, i.e. stakeholders outside the circle of direct relationship: product manufacturer – customer user. These indirect customers, that is generally speaking institutions that safeguard the rational use of environmental resources, have their reasons that are equally important and must be taken into account. One part of the text is devoted to the role of the artificial intelligence for relation between quality and innovations. The final part of the text presents a proposal how to take environmental aspects into account at the design stage, i.e. where product quality is being developed and where the environmental impact of the product throughout its life cycle is determined.


quality, innovations, pro-environmental innovations

In search of the feelings module of the quality of life


prof. dr hab. Tadeusz Borys – Uniwersytet Zielonogórski, Katedra Zarządzania Środowiskiem i Gospodarką Publiczną, Instytut Nauk o Zarządzaniu i Jakości, ul. Licealna 9, 65-417 Zielona
Góra, Polska; e-mail:

Received 19.03.2021
Accepted 22.03.2021


The article attempts to define and place the feelings module in the typology of quality of life (QoL). In the introductory part of the work, the universal essence of the concept of “quality of life” was defined, and then two groups of criteria and classification of QoL were distinguished – with exposed and latent axiology. This made it possible to show the kind of “losing” the feelings module of the vision of an “artificial” man (egocentric), so characteristic of the current civilization, and at the same time the possibility of finding this module of the vision of a “real” man (with revealed humanity). This search and finding of the feelings module would not be possible without a clear distinction between two fundamental concepts: feelings and emotions. The recognition of QoL feelings module made in this article may, but does not have to, initiate a series of works devoted to the most important components of this module in the journal “Problems of Quality”.


quality of life, module, feelings, emotions, humanity



prof. dr hab. Elżbieta Skrzypek – Wydział Ekonomiczny UMCS Lublin, Katedra Kapitału Intelektualnego i Jakości, Pl. M. Curie-Skłodowskiej 5, 20-031 Lublin, Polska; e-mail:

received: 22.01.2021
accepted: 15.02.2021


Broadly understood quality in the modern world is of strategic significance. It is an opportunity for the success of organizations operating in conditions of change, uncertainty, risk, chaos and discontinuity. Quality should be effectively managed with the use of more advanced and sophisticated tools and methods based on IT technology. For quality development and improvement people need access to information and knowledge and the will to act to improve their products and services. In the center of the quality issue is the concern about the customer and meeting their needs. A critical problem is the measurement of quality. Many seminal works of foreign and Polish provide the basis for scientific research and offer practical solutions in the area of quality. At the same time, the pace of changes imposed by Industry 4.0 solutions forces us to take a broader look at the problems related to quality. Solutions emerging within the 4.0 Revolution force transformation to the 4.0 Economy, including the necessity of transformation to Quality 4.0 and searching for possibilities of quality improvement in times of digitalization and artificial intelligence. These solutions have many advantages, but they also raise concerns and fears. Therefore the research on Quality 4.0 concept becomes a necessity.


quality, quality management, quality improvement, quality 4.0, industry 4.0