Categoryissue 2020-11, publications

Motivating employees to improve quality. Implementation problems


prof. dr hab. Marek Bugdol – Uniwersytet Jagielloński, Wydział Zarządzania i Komunikacji Społecznej, Instytut Ekonomii, Finansów i Zarządzania, ul. prof. Stanisława Łojasiewicza 4, 30-348 Kraków, Polska; e-mail:

received: 15.10.2020
accepted: 22.10.2020


The article discusses problems related to financial (here limited to rewarding for quality) and non-financial incentives – mainly the system of recognition of efforts to improve quality. The aim of the article is an attempt to systematize the knowledge concerning the broadly understood quality motivation. The author has tried to answer two basic questions: can the released sense of pride of employees have a motivating effect? What tools of motivation are used by pro-quality organizations and what are their limitations? The main research method used by the author was a literature review.


motivation, quality, remuneration, recognition

Evaluation of quality of logistics in services and its exemplification


dr Joanna Piorunowska-Kokoszko – Uniwersytet Łódzki, Wydział Zarządzania, Katedra Logistyki, ul. Matejki 22/26, 90-237 Łódź, Polska; e-mail:

received: 22.10.2020
accepted: 02.11.2020


The purpose of the article is to start discussion focused on definition of the logistics of services, their quality and how they are evaluated. For the purposes of this article, literature studies on logistics in services and empirical studies have been carried out to enable the use of the selected assessment of the quality of service logistics. Empirical research also focused on the quality of service logistics and used the following methods: indicator analysis, surveys and interviews of free form. The studies carried out showed the possibility of assessing the quality of service logistics by combining analysis of logistic indicators with customer quality assessment. Research indicates that market-specific data is an important source of information for managers to continue their efforts to ensure that a company builds a competitive market offer.


services process, logistics in services, quality

Water absorptivity property as a factor in footwear materials quality evaluation


dr Wioleta Serweta – Sieć Badawcza Łukasiewicz – Instytut Przemysłu Skórzanego, ul. Zgierska 73, 91-462 Łódź, Polska; e-mail:

mgr inż. Justyna Wójcik – Sieć Badawcza Łukasiewicz – Instytut Przemysłu Skórzanego, ul. Zgierska 73, 91-462 Łódź, Polska

dr inż. Beata Szałek – Sieć Badawcza Łukasiewicz – Instytut Przemysłu Skórzanego, ul. Zgierska 73, 91-462 Łódź, Polska

received: 05.11.2020
accepted: 13.11.2020


In this paper, authors focused on the water absorption and desorption property for material packages intended to use as footwear uppers. Since the moisture management plays an important role in a field of products quality, the description of this phenomenon might be an important aspect for the examination of the functional qualities of materials. The materials, used in this paper, were tested due to the water absorption and desorption property, however the drying process was held without the external source of energy – in room conditions. It was a simulation of natural drying processes, which are commonly used by footwear users. The research, which was conducted in this paper, provided the classification of materials due to footwear upper applications.


water absorption, water desorption, footwear upper, material packages